Thank you for shopping with Etymon. We strive to provide high-quality products and outstanding customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. General Information

You have the right to return products within 30 days of delivery for a full refund or exchange, even if you simply changed your mind. This policy complies with and exceeds Polish consumer law (14-day withdrawal period under the Distance Selling Act).


2. Eligibility

Products Covered: Smartphones, Wearables (e.g., Buds 3 Pro, AirPods), Tablets, Laptops.

Condition: Products must be unused, in original packaging, with all accessories/tags.

Proof of Purchase: Include your order number or invoice.

Non-Returnable Items:

  • Products damaged by misuse, missing components, or without original packaging.

  • Software-activated devices (e.g., smartphones with activated OS).


3. Return Process

Step 1: Notify us within 30 days of delivery.

Contact: 
Email : order@etymon.pl:

    • Order number

    • Product details

    • Reason for return

Step 2: Package the product securely in its original box with all accessories.

Step 3: Ship to our address:

          ul. Powstańców Śląskich 103/1  01-355 Warszawa, Poland

  • Return Shipping: You bear the cost unless the return is due to our error (e.g., defective/wrong item).

  • Recommendation: Use tracked shipping. We’re not liable for lost returns.


4. Refunds

Timing: Processed within 5 business days of receiving the return.

Method: Refunded to your original payment account.

Deductions: None for change-of-mind returns. If items are damaged/missing parts, a fee may apply.


5. Exchanges

For defective/wrong items, we’ll cover return shipping and send a replacement within 48–72 hours after receiving your return.

 

6. Defective or Incorrect Items

If the product is faulty, damaged in transit, or incorrect:

  • Notify us within 48 hours of delivery.

  • We’ll cover return shipping and expedite a replacement/refund.

 

7. Contact Us

For questions or to initiate a return:

Email: order@etymon.pl

Phone: +48 222 197 848 (Mon–Fri, 9:00 AM–5:00 PM CET)

Address: Ul. Elektoralna 13/121, 00-137 Warszawa, Poland.

Important Notes

Delivery: Orders are dispatched within 48–72 hours.

Policy Updates: Check our website for changes.

Consumer Rights: This policy doesn’t override your statutory rights under Polish law.

This policy applies only to purchases shipped to addresses in Poland.